Returns

Shipping & Delivery

All orders are shipped Monday to Friday out of Los Angeles, California.

Please allow 2 to 6 business days to pack and process your order before it ships.

Orders placed on Saturday, Sunday, or any national holiday, will be processed within the following 2 to 6 business days.

We are not able to update any shipping address after it has been submitted, therefore we advise you to check this information before completing your order.

We provide tracking information for every order.

CLYQUE is not responsible for any lost, damaged, or stolen packages.

Domestic Shipping

All shipping rates are calculated at checkout based on regional zones + weight.

International shipping

International rates will be calculated at checkout via Fed-Ex international economy. Rates will also include duties + taxes per country.

We provide a tracking number with every Fed-Ex international economy order. Shipping typically takes anywhere between 2 to 8 business days after it has left our fulfillment center.

CLYQUE is not responsible for any lost, damaged or stolen packages or any packages that are held in customs.

Please email us at hello@clyquethelabel.com for any questions or concerns.

Route+

Add route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.

Visit route.com/sustainability for specifics, or view select points below:

By selecting route+ at checkout your order will be protected from damage, loss*, or theft.

In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with route and receive a replacement or be fully reimbursed.

We are excited to offer this service to you and we highly recommend you use route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Q: What is Route+?
A: Route+ is premium package protection for your online orders. When you add route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

File a Route+ claim

Purchased route+ and need to file a claim? File here.

Q: Where is my order?
A: Download route's mobile app for ios from the app store to visually track your package and receive real-time notifications on its estimated delivery.

Q: what if my order never arrives or is stolen?
A: to protect your order against loss or theft, add route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Should route+ protection be declined at checkout, CLYQUE is not responsible for any lost, damaged, or stolen packages.

Terms Of Service / Overview

This website is operated by clyque. Throughout the site, the terms “we”, “us” and “our” refer to CLYQUE. CLYQUE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.

Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on shopify inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

01. Online Store Terms

By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
a breach or violation of any of the terms will result in an immediate termination of your services.

02. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

03. Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

04. Modifications To The Service And Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from clyquethelabel.com (the “site”).

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, ip address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “device information”.

We collect device information using the following technologies:

—“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

—“Log files” track actions occurring on the site, and collect data including your ip address, browser type, internet service provider, referring/exit pages, and date/time stamps.

—“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “order information”.

When we talk about “personal information” in this privacy policy, we are talking both about device information and order information.

How Do We Use Your Personal Information?

We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

—communicate with you;

—screen our orders for potential risk or fraud; and

—when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your ip address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use shopify to power our online store--you can read more about how shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We also use google analytics to help us understand how our customers use the site -- you can read more about how google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt-out of google analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the network advertising initiative’s (“nai”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

—Facebook: https://www.facebook.com/settings/?tab=ads

—Google: https://www.google.com/settings/ads/anonymous

—Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the digital advertising alliance’s opt-out portal at: https://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of europe, including to canada and the United States.

Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The site is not intended for individuals under the age of 16.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@clyquethelabel.com or by mail using the details provided below:

CLYQUE

[re: privacy compliance officer]
PO BOX 55941, Sherman Oaks, CA 91413, United States