SHIPPING + DELIVERY

ALL ORDERS ARE SHIPPED OUT OF LOS ANGELES CALIFORNIA FROM MONDAY TO FRIDAY.

PLEASE ALLOW 2 TO 6 BUSINESS DAYS TO PACK AND PROCESS YOUR ORDER BEFORE IT SHIPS.

ORDERS PLACED ON SATURDAY, SUNDAY, OR ANY NATIONAL HOLIDAY, WILL BE PROCESSED WITHIN THE FOLLOWING 2 TO 6 BUSINESS DAYS.

WE ARE NOT ABLE TO UPDATE ANY SHIPPING ADDRESS AFTER IT HAS BEEN INPUT IN YOUR ORDER, THEREFORE WE ADVISE YOU TO CHECK THIS INFORMATION BEFORE COMPLETING YOUR ORDER.

WE PROVIDE TRACKING INFORMATION FOR EVERY ORDER.

CLYQUE IS NOT RESPONSIBLE FOR ANY LOST, DAMAGED, OR STOLEN PACKAGES.

DOMESTIC SHIPPING

ALL SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON REGIONAL ZONES + WEIGHT.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING RATES WILL BE CALCULATED AT CHECKOUT VIA FED-EX INTERNATIONAL ECONOMY. RATES WILL ALSO INCLUDE DUTIES + TAXES PER COUNTRY.

WE PROVIDE A TRACKING NUMBER WITH EVERY FED-EX INTERNATIONAL ECONOMY ORDER. SHIPPING TYPICALLY TAKES ANYWHERE BETWEEN 2 TO 8 BUSINESS DAYS AFTER IT HAS LEFT OUR FULFILLMENT CENTER.

CLYQUE IS NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES OR ANY PACKAGES THAT ARE HELD IN CUSTOMS.

PLEASE EMAIL US AT HELLO@CLYQUETHELABEL.COM FOR ANY QUESTIONS OR CONCERNS.

ROUTE

Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.

Visit route.com/sustainabilityfor specifics but we have created bullet points below.

By selecting Route+ at checkout your order will be protected from damage, loss*, or theft.

In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Q: What is Route+?

A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? FILE HERE.

Q: Where is my order?

A: Download Route's mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

Q: What if my order never arrives or is stolen?

A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Should Route+ protection be declined at checkout, CLYQUE is not responsible for any lost, damaged, or stolen packages.